Compare Zoom and Cisco Webex Contact Center
Zoom vs Cisco Webex Contact Center: A detailed comparison of two top technology providers for IT decision makers.
Overview
HQ:
- San Jose, CA
Employees:
- 7000
Public/Private:
- Public: ZM
Key Verticals:
- Education
- Financial Services
- Healthcare
- Retail
Technical
Datacenter Locations:
- NA: Colorado, Northern California EMEA: Amsterdam, Frankfurt APAC: Melbourne, Osaka, Sydney, Tokyo Third Party: AWS
Supported channels:
- Outbound Dialer
- Chat
- Inbound Voice
- Social Media
AI Capabilities:
- Agent Coaching (QA)
- Real-time Sentiment Analysis
Integrations
CRM/ERP/Ticketing:
- Microsoft Dynamics
Social Channels:
Productivity Apps:
USPs
Key differentiators:
- Single application/user experience for UCaaS and CCaaS, including one management portal Video-first strategy (Full inbound video feature set) Omnichannel and AI capabilities Pace of Innovation: Monthly releases of critical features
Overview
HQ:
- San Jose, CA
Employees:
- 76000
Public/Private:
- Public: CSCO
Key Verticals:
- Financial Services
- Healthcare
- Insurance
- Retail
Technical
Datacenter Locations:
- APAC: Hyderabad, Melbourne, Osaka, Pune, Singapore, Sydney, Tokyo EMEA: Amsterdam, Frankfurt, London LATAM: Rio De Janeiro, São Paulo NA: Calgary, Los Angeles, New York, Toronto, Vancouver Third Party: AWS
Supported channels:
- Outbound Dialer
- Chat
- Inbound Voice
- Social Media
AI Capabilities:
- Agent Coaching (QA)
- Intelligent Virtual Assistants (IVA)
- Real-time Sentiment Analysis
Integrations
CRM/ERP/Ticketing:
- Salesforce
Social Channels:
Productivity Apps:
USPs
Key differentiators:
- Seamless integration with industry-leading Cisco Webex Meetings platform Webex Calling is covered by Cisco's Flex software subscription Comprehensive Workforce Optimization suite natively built into agent/supervisor interface More than 3M agents installed globally across 36,000 customers (Aug. 2022)