Compare UJET and Ooma
When comparing UJET and Ooma for your business technology needs, UJET stands out with its AI capabilities, extensive integrations, and unique market validation by Google. On the other hand, Ooma offers priority routing, call back without loss of place in queue, and other inbound call center features.
Overview
HQ:
- San Francisco, CA
Employees:
- 210
Public/Private:
- Private
Key Verticals:
- Financial Services
- Healthcare
- Hospitality
- Retail
Technical
Datacenter Locations:
- APAC: India, Singapore, Sydney, Tokyo EMEA: Dublin, Frankfurt LATAM: São Paulo NA: San Francisco, Virginia Third-Party: UJET is hosted on AWS cloud and GCP and leverages the global AWS Cloud and GCP Footprints.
Supported channels:
- Outbound Dialer
- Chat
- Inbound Voice
- Social Media
AI Capabilities:
- Intelligent Virtual Assistants (IVA)
- Personality Routing
- Real-time Sentiment Analysis
Integrations
CRM/ERP/Ticketing:
- Freshdesk
- Kustomer
- Microsoft Dynamics
- Oracle
- Salesforce
- Zoho
Social Channels:
Productivity Apps:
USPs
Key differentiators:
- Native CRM Integration: Native integration with top 10 CRMs in the world creating a unique and slick CX for customers and agents: Store no data (PII) on our system. Uptime: Zero application downtime in 24 months. Why? active-active-active redundancy at the application layer and triple redundancy at the carrier layers (resiliency) Market Validation: Chosen by Google as its CCaaS platform and can be purchased through the Google marketplace, which will retire Google spend commit for customers Channel Blending: Synchronous & asynchronous chat inclusive of SMS/MMS, photo, video, screenshots, and push notifications to a smart device. Customer Success Team: 107% Retention rate in 2022 due to the quality of our infrastructure as well as the support we provide customers. We upsold more revenue than we lost in 2022 to customers (and thus partners). Verified as the G2.com customer satisfaction leader for 12 straight quarters.
Overview
HQ:
- Sunnyvale, CA
Employees:
- 90040
Public/Private:
- Public: OOMA
Key Verticals:
- Financial Services
- Hospitality
- Retail
Technical
Datacenter Locations:
- APAC: Singapore EMEA: United Kingdom NA: Ashburn (VA), Montreal, San Jose, Vancouver Third Party: Equinix
Supported channels:
- Inbound Voice
AI Capabilities:
Integrations
CRM/ERP/Ticketing:
- Salesforce
Social Channels:
Productivity Apps:
USPs
Key differentiators:
- Inbound call center product supports priority routing, skills, call back without loss of place in queue, pivot tables, web hooks, and variable data.