Compare Talkdesk and Vonage (NewVoiceMedia)
Compare Talkdesk vs Vonage (NewVoiceMedia) for your business communication needs. Make an informed decision based on key features, integrations, and unique selling points.
Overview
HQ:
- San Francisco, CA
Employees:
- 2000
Public/Private:
- Private
Key Verticals:
- Financial Services
- Healthcare
- Legal
- Retail
Technical
Datacenter Locations:
- APAC: Japan, Singapore EMEA: Germany, Ireland LATAM: Brazil NA: Oregon, Virginia Third-Party: Talkdesk is hosted on AWS cloud and leverages the global AWS Cloud footprint.
Supported channels:
- Outbound Dialer
- Chat
- Inbound Voice
AI Capabilities:
- Agent Coaching (QA)
- Intelligent Virtual Assistants (IVA)
- Personality Routing
- Real-time Sentiment Analysis
Integrations
CRM/ERP/Ticketing:
- Kustomer
- Microsoft Dynamics
- Salesforce
- Zendesk
Social Channels:
Productivity Apps:
- Microsoft Teams
USPs
Key differentiators:
- AppConnect marketplace with pre-integrated free trials (30-45 day) of CCAAS tools like WFM, QM, Dialers and advanced analytics Commissions are paid on AppConnect revenue Global availability in over 100 countries with industry leading MOS score of 4.3
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Overview
HQ:
- Holmdel, NJ
Employees:
- 2200
Public/Private:
- Public: VG
Key Verticals:
- Financial Services
- Healthcare
- Retail
- Transportation
Technical
Datacenter Locations:
- AWS Data Centers NA: Atlanta, Chicago, Salt Lake City, Scottsdale EMEA: Dublin, Frankfurt, Jerusalem, London, Paris APAC: Singapore, Sydney LATAM: São Paulo
Supported channels:
- Outbound Dialer
- Inbound Voice
- Video
AI Capabilities:
- Agent Coaching (QA)
- Intelligent Virtual Assistants (IVA)
- Real-time Sentiment Analysis
Integrations
CRM/ERP/Ticketing:
- Microsoft Dynamics
- Salesforce
- Zendesk
Social Channels:
Productivity Apps:
- Microsoft Teams
USPs
Key differentiators:
- Can sell on Vonage paper Nxtsoft and SpinSci middleware licenses for integration with leading financial services and healthcare EHR systems, respectively. Offering several services including SIP, UCaaS, CRM integration, Contact Center (CCaaS) all from a single unified technology stack Integrations into customer's existing productivity tools, and solving unique communication use cases via our native CPaaS platform