Compare Talkdesk and RingCentral (NICE CXone)
When comparing Talkdesk and RingCentral (NICE CXone), businesses can benefit from Talkdesk's global AWS cloud hosting and supported channels like Outbound Dialer and Chat. On the other hand, RingCentral offers a comprehensive CCaaS platform with Tier 1/2 support and extends functionality through its API and app marketplace.
Overview
HQ:
- San Francisco, CA
Employees:
- 2000
Public/Private:
- Private
Key Verticals:
- Financial Services
- Healthcare
- Legal
- Retail
Technical
Datacenter Locations:
- APAC: Japan, Singapore EMEA: Germany, Ireland LATAM: Brazil NA: Oregon, Virginia Third-Party: Talkdesk is hosted on AWS cloud and leverages the global AWS Cloud footprint.
Supported channels:
- Outbound Dialer
- Chat
- Inbound Voice
AI Capabilities:
- Agent Coaching (QA)
- Intelligent Virtual Assistants (IVA)
- Personality Routing
- Real-time Sentiment Analysis
Integrations
CRM/ERP/Ticketing:
- Kustomer
- Microsoft Dynamics
- Salesforce
- Zendesk
Social Channels:
Productivity Apps:
- Microsoft Teams
USPs
Key differentiators:
- AppConnect marketplace with pre-integrated free trials (30-45 day) of CCAAS tools like WFM, QM, Dialers and advanced analytics Commissions are paid on AppConnect revenue Global availability in over 100 countries with industry leading MOS score of 4.3
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Overview
HQ:
- Belmont, CA
Employees:
- 5000
Public/Private:
- Public: RNG
Key Verticals:
- Energy/Utilities
- Financial Services
- Government
- Healthcare
Technical
Datacenter Locations:
- APAC: Melbourne, SIngapore, Sydney EMEA: Frankfurt, London, Manchester, Munich LATAM: São Paulo NA: Dallas, Los Angeles, Toronto Third Party: AWS
Supported channels:
- Outbound Dialer
- Chat
- Inbound Voice
- Social Media
- Video
AI Capabilities:
- Agent Coaching (QA)
- Intelligent Virtual Assistants (IVA)
- Personality Routing
- Real-time Sentiment Analysis
Integrations
CRM/ERP/Ticketing:
- Microsoft Dynamics
- Oracle
- Salesforce
- Zendesk
Social Channels:
- Apple Business Chat
Productivity Apps:
- Microsoft Teams
- Slack
USPs
Key differentiators:
- Industry-leading CCaaS platform combined with industry-leading UCaaS solution that satisfies clients of varying sizes and verticals Billed on RingCentral paper, with Tier 1/2 support provided by RingCentral techs certified by NICE inContact Extends CCaaS functionality into other applications leveraging RingCentral's API and app market place