Compare Talkdesk and Anywhere 365

HQ:

- San Francisco, CA

Employees:

- 2000

Public/Private:

- Private

Key Verticals:

- Financial Services

- Healthcare

- Legal

- Retail

Datacenter Locations:

- APAC: Japan, Singapore EMEA: Germany, Ireland LATAM: Brazil NA: Oregon, Virginia Third-Party: Talkdesk is hosted on AWS cloud and leverages the global AWS Cloud footprint.

Supported channels:

- Outbound Dialer

- Chat

- Email

- Inbound Voice

AI Capabilities:

- Agent Coaching (QA)

- Intelligent Virtual Assistants (IVA)

- Personality Routing

- Real-time Sentiment Analysis

CRM/ERP/Ticketing:

- Kustomer

- Microsoft Dynamics

- Salesforce

- Zendesk

Social Channels:

- Facebook

Productivity Apps:

- Microsoft Teams

Key differentiators:

- AppConnect marketplace with pre-integrated free trials (30-45 day) of CCAAS tools like WFM, QM, Dialers and advanced analytics Commissions are paid on AppConnect revenue Global availability in over 100 countries with industry leading MOS score of 4.3

HQ:

- Rotterdam, Netherlands

Employees:

- 280

Public/Private:

- Private

Key Verticals:

- Education

- Financial Services

- Government

- Technology

Datacenter Locations:

- Third Party: Anywhere365 Dialogue Cloud is hosted on Azure cloud and leverages the global Azure Cloud footprint.

Supported channels:

- Outbound Dialer

- Chat

- Email

- Inbound Voice

- Social Media

- Video

AI Capabilities:

- Intelligent Virtual Assistants (IVA)

- Real-time Sentiment Analysis

CRM/ERP/Ticketing:

- Microsoft Dynamics

- Oracle

- Salesforce

- Zoho

- Zendesk

Social Channels:

- Facebook

- Twitter

Productivity Apps:

- Microsoft Teams

Key differentiators:

- Agent UI runs within Microsoft Teams Data storage native in customer's Microsoft Tenant Runs entirely in Azure; can leverage Microsoft Power Automate for automation and Power BI for reporting Extensive global reach for delivering voice via relationship with NTT Cloud Communications and SCB Global