Compare Solgari and Vonage (NewVoiceMedia)
Solgari vs Vonage (NewVoiceMedia): A detailed comparison of key features, integrations, and unique selling points to help IT decision makers choose the best technology provider for their business needs.
Overview
HQ:
- South Jordan, UT
Employees:
- 188
Public/Private:
- Private
Key Verticals:
- Education
- Financial Services
- Government
- Healthcare
Technical
Datacenter Locations:
- Third Party: Solgari is hosted on Azure cloud and leverages the global Azure Cloud footprint.
Supported channels:
- Outbound Dialer
- Chat
- Inbound Voice
- Social Media
AI Capabilities:
- Agent Coaching (QA)
- Intelligent Virtual Assistants (IVA)
- Personality Routing
- Real-time Sentiment Analysis
Integrations
CRM/ERP/Ticketing:
- Salesforce
Social Channels:
- Apple Business Chat
Productivity Apps:
- Microsoft Teams
USPs
Key differentiators:
- Solgari for Teams is a Microsoft co-funded and co-developed application delivered from Azure Cloud and Native to the MS Teams platform. Solgari for Teams leverages Azure OpenAI Service and Azure Communications Service to Conversational AI, Chatbots, and real-time agent assist, sentiment analysis. Microsoft Extend model. Available via CallTower.
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Overview
HQ:
- Holmdel, NJ
Employees:
- 2200
Public/Private:
- Public: VG
Key Verticals:
- Financial Services
- Healthcare
- Retail
- Transportation
Technical
Datacenter Locations:
- AWS Data Centers NA: Atlanta, Chicago, Salt Lake City, Scottsdale EMEA: Dublin, Frankfurt, Jerusalem, London, Paris APAC: Singapore, Sydney LATAM: São Paulo
Supported channels:
- Outbound Dialer
- Inbound Voice
- Video
AI Capabilities:
- Agent Coaching (QA)
- Intelligent Virtual Assistants (IVA)
- Real-time Sentiment Analysis
Integrations
CRM/ERP/Ticketing:
- Microsoft Dynamics
- Salesforce
- Zendesk
Social Channels:
Productivity Apps:
- Microsoft Teams
USPs
Key differentiators:
- Can sell on Vonage paper Nxtsoft and SpinSci middleware licenses for integration with leading financial services and healthcare EHR systems, respectively. Offering several services including SIP, UCaaS, CRM integration, Contact Center (CCaaS) all from a single unified technology stack Integrations into customer's existing productivity tools, and solving unique communication use cases via our native CPaaS platform