Compare RingCentral (NICE CXone) and LiveVox

HQ:

- Belmont, CA

Employees:

- 5000

Public/Private:

- Public: RNG

Key Verticals:

- Energy/Utilities

- Financial Services

- Government

- Healthcare

Datacenter Locations:

- APAC: Melbourne, SIngapore, Sydney EMEA: Frankfurt, London, Manchester, Munich LATAM: São Paulo NA: Dallas, Los Angeles, Toronto Third Party: AWS

Supported channels:

- Outbound Dialer

- Chat

- Email

- Inbound Voice

- Social Media

- Video

AI Capabilities:

- Agent Coaching (QA)

- Intelligent Virtual Assistants (IVA)

- Personality Routing

- Real-time Sentiment Analysis

CRM/ERP/Ticketing:

- Microsoft Dynamics

- Oracle

- Salesforce

- Zendesk

Social Channels:

- Apple Business Chat

- Facebook

- Instagram

- Twitter

Productivity Apps:

- Microsoft Teams

- Slack

Key differentiators:

- Industry-leading CCaaS platform combined with industry-leading UCaaS solution that satisfies clients of varying sizes and verticals Billed on RingCentral paper, with Tier 1/2 support provided by RingCentral techs certified by NICE inContact Extends CCaaS functionality into other applications leveraging RingCentral's API and app market place

HQ:

- San Francisco, CA

Employees:

- 700

Public/Private:

- Public: LVOX

Key Verticals:

- Financial Services

- Healthcare

- Insurance

Datacenter Locations:

- Third-Party: LiveVox is hosted on AWS cloud and leverages the AWS Cloud footprint.

Supported channels:

- Outbound Dialer

- Chat

- Email

- Inbound Voice

AI Capabilities:

- Agent Coaching (QA)

- Intelligent Virtual Assistants (IVA)

- Personality Routing

- Real-time Sentiment Analysis

CRM/ERP/Ticketing:

- Freshdesk

- Microsoft Dynamics

- Zoho

- Zendesk

Social Channels:

Productivity Apps:

Key differentiators:

- Outbound capabilities Compliance controls All-In-one with own tools à la carte modules - land without ACD