Compare RingCentral Engage Digital and RingCentral Engage Voice
Compare RingCentral Engage Digital vs RingCentral Engage Voice for your business needs. Find out the key differences in features, integrations, and USPs to make an informed decision.
Overview
HQ:
- Belmont, CA
Employees:
- 5000
Public/Private:
- Public: RNG
Key Verticals:
- Financial Services
- Technology
- Travel
Technical
Datacenter Locations:
- Third Party: Claranet (EMEA; private cloud); RingCentral Engage Digital leverages the AWS Cloud footprint. in the United States
Supported channels:
- Chat
- Generic Object
- Social Media
- Video
AI Capabilities:
- Real-time Sentiment Analysis
Integrations
CRM/ERP/Ticketing:
Social Channels:
- Apple Business Chat
Productivity Apps:
- Microsoft Teams
USPs
Key differentiators:
- Digital interactions including Apple Business Chat, Google My Business, Google Reviews, Facebook, Facebook Messenger, Instagram, SMS/MMS, Twitter, WhatsApp Can identify and route interactions across 72 different languages using proprietary AI software
Overview
HQ:
- Belmont, CA
Employees:
- 5000
Public/Private:
- Public: RNG
Key Verticals:
- Business Process Outsourcers
- Financial Services
Technical
Datacenter Locations:
- Third Party: RingCentral Engage Voice leverages the AWS Cloud footprint. in the United States
Supported channels:
- Outbound Dialer
- Inbound Voice
AI Capabilities:
Integrations
CRM/ERP/Ticketing:
- Salesforce
Social Channels:
Productivity Apps:
USPs
Key differentiators:
- Specifically tailored for outbound-oriented contact centers that require auto, manual and TCPA-compliant dialing Active-Active-Active microservices architecture in AWS with 99.999% uptime SLA Natively integrated with RingCentral Office for presence, directory lookup and back-office communication