Compare Lifesize and RingCentral Engage Voice
Compare Lifesize and RingCentral Engage Voice for your business communication needs. Lifesize offers native HD video capabilities and flexible licensing options, while RingCentral Engage Voice is tailored for outbound contact centers with high uptime SLA. Make an informed decision based on your specific requirements.
Overview
HQ:
- Austin, TX
Employees:
- 200
Public/Private:
- Private
Key Verticals:
- Financial Services
- Healthcare
- Retail
- Technology
Technical
Datacenter Locations:
- APAC: Australia EMEA: France, Germany, Ireland, United Kingdom NA: California, Canada, Virginia Third-Party: Lifesize is hosted on AWS cloud and leverages the global AWS Cloud footprint.
Supported channels:
- Outbound Dialer
- Chat
- Fax
- Generic Object
- Inbound Voice
- Social Media
- Video
AI Capabilities:
- Agent Coaching (QA)
- Intelligent Virtual Assistants (IVA)
- Personality Routing
- Real-time Sentiment Analysis
Integrations
CRM/ERP/Ticketing:
- Freshdesk
- Microsoft Dynamics
- Oracle
- Zoho
Social Channels:
Productivity Apps:
- Microsoft Teams
- Slack
USPs
Key differentiators:
- As a leader in edge video meeting room solutions, Lifesize CCaaS offers native HD video capabilities as part of the core platform. Historically familiar with Business Process Outsourcers (BPOs) given Lifesize CCaaS's history as a BPO (LiveOps and then Serenova) Named and concurrent licensing available, with ability to mix & match license types Burst licensing available without contract addendums
Overview
HQ:
- Belmont, CA
Employees:
- 5000
Public/Private:
- Public: RNG
Key Verticals:
- Business Process Outsourcers
- Financial Services
Technical
Datacenter Locations:
- Third Party: RingCentral Engage Voice leverages the AWS Cloud footprint. in the United States
Supported channels:
- Outbound Dialer
- Inbound Voice
AI Capabilities:
Integrations
CRM/ERP/Ticketing:
- Salesforce
Social Channels:
Productivity Apps:
USPs
Key differentiators:
- Specifically tailored for outbound-oriented contact centers that require auto, manual and TCPA-compliant dialing Active-Active-Active microservices architecture in AWS with 99.999% uptime SLA Natively integrated with RingCentral Office for presence, directory lookup and back-office communication