Compare GoTo Contact Complete and Talkdesk
Compare GoTo Contact Complete vs Talkdesk for your business communication needs. Find out which provider offers the best AI capabilities, integrations, and key differentiators for your company.
Overview
HQ:
- Boston, MA; Dublin, Ireland
Employees:
- confidential
Public/Private:
- Private
Key Verticals:
- Automotive
- Education
- Insurance
Technical
Datacenter Locations:
- APAC: Australia, New Zealand EMEA: Germany, United Kingdom LATAM: Brazil, Mexico NA: Atlanta, Canada, Chicago, Dallas, Los Angeles, New York, Spokane Third-Party: AWS
Supported channels:
- Chat
- Inbound Voice
- Social Media
- Video
AI Capabilities:
Integrations
CRM/ERP/Ticketing:
- Salesforce
- Zoho
- Zendesk
Social Channels:
Productivity Apps:
- Microsoft Teams
USPs
Key differentiators:
- Easy to use, easy to manage, simple licensing, competitive pricing, quick to deploy, high availability, highly-rated customer service and support.
Overview
HQ:
- San Francisco, CA
Employees:
- 2000
Public/Private:
- Private
Key Verticals:
- Financial Services
- Healthcare
- Legal
- Retail
Technical
Datacenter Locations:
- APAC: Japan, Singapore EMEA: Germany, Ireland LATAM: Brazil NA: Oregon, Virginia Third-Party: Talkdesk is hosted on AWS cloud and leverages the global AWS Cloud footprint.
Supported channels:
- Outbound Dialer
- Chat
- Inbound Voice
AI Capabilities:
- Agent Coaching (QA)
- Intelligent Virtual Assistants (IVA)
- Personality Routing
- Real-time Sentiment Analysis
Integrations
CRM/ERP/Ticketing:
- Kustomer
- Microsoft Dynamics
- Salesforce
- Zendesk
Social Channels:
Productivity Apps:
- Microsoft Teams
USPs
Key differentiators:
- AppConnect marketplace with pre-integrated free trials (30-45 day) of CCAAS tools like WFM, QM, Dialers and advanced analytics Commissions are paid on AppConnect revenue Global availability in over 100 countries with industry leading MOS score of 4.3