Compare Edify and Cisco Webex Contact Center
SEO Optimised summary: Compare Edify and Cisco Webex Contact Center for your business needs. Edify offers a private platform with multi-cloud capabilities, while Cisco Webex Contact Center provides seamless integration with industry-leading Cisco Webex Meetings platform.
Overview
HQ:
- Santa Monica, CA and Fishers, IN
Employees:
- 100
Public/Private:
- Private
Key Verticals:
- Financial Services
- Healthcare
- Insurance
- Retail
Technical
Datacenter Locations:
- Third Party: Edify's platform functions as a multi-cloud distributed application running simultaneously across the AWS, Azure, and GCP cloud footprints.
Supported channels:
- Outbound Dialer
- Chat
- Fax
- Generic Object
- Inbound Voice
- Social Media
- Video
AI Capabilities:
- Agent Coaching (QA)
- Intelligent Virtual Assistants (IVA)
- Personality Routing
- Real-time Sentiment Analysis
Integrations
CRM/ERP/Ticketing:
Social Channels:
- Apple Business Chat
Productivity Apps:
- Slack
USPs
Key differentiators:
- Single pane of glass. End-to-end integrated. 100% uptime. Cloud-native. More here.
Overview
HQ:
- San Jose, CA
Employees:
- 76000
Public/Private:
- Public: CSCO
Key Verticals:
- Financial Services
- Healthcare
- Insurance
- Retail
Technical
Datacenter Locations:
- APAC: Hyderabad, Melbourne, Osaka, Pune, Singapore, Sydney, Tokyo EMEA: Amsterdam, Frankfurt, London LATAM: Rio De Janeiro, São Paulo NA: Calgary, Los Angeles, New York, Toronto, Vancouver Third Party: AWS
Supported channels:
- Outbound Dialer
- Chat
- Inbound Voice
- Social Media
AI Capabilities:
- Agent Coaching (QA)
- Intelligent Virtual Assistants (IVA)
- Real-time Sentiment Analysis
Integrations
CRM/ERP/Ticketing:
- Salesforce
Social Channels:
Productivity Apps:
USPs
Key differentiators:
- Seamless integration with industry-leading Cisco Webex Meetings platform Webex Calling is covered by Cisco's Flex software subscription Comprehensive Workforce Optimization suite natively built into agent/supervisor interface More than 3M agents installed globally across 36,000 customers (Aug. 2022)