Compare Avaya and Alvaria
SEO Optimised summary: Compare Avaya vs Alvaria for your business technology needs. Discover the pros and cons of each provider to make an informed decision.
Overview
HQ:
- Durham, NC
Employees:
- 7900
Public/Private:
- Public: AVYA
Key Verticals:
- Business Process Outsourcers
- Education
- Healthcare
Technical
Datacenter Locations:
- EMEA: Dublin, Frankfurt, London LATAM: Brazil NA: Oregon, VIrginia Third Party: Avaya CCaaS is hosted on Azure cloud and leverages the global Azure Cloud footprint.
Supported channels:
- Outbound Dialer
- Chat
- Generic Object
- Inbound Voice
- Social Media
- Video
AI Capabilities:
- Agent Coaching (QA)
- Intelligent Virtual Assistants (IVA)
- Personality Routing
- Real-time Sentiment Analysis
Integrations
CRM/ERP/Ticketing:
- Salesforce
Social Channels:
- Apple Business Chat
Productivity Apps:
- Microsoft Teams
- Slack
USPs
Key differentiators:
- Ability to add Avaya CPaaS communications-enabled business applications, including AI virtual agents, social media hub, knowledge management, voice biometrics, multi-factor authentication, and language translations Native AI agent assist can deliver screen prompts to employees based on keywords/phrases spoken by customers
Overview
HQ:
- Westford, MA
Employees:
- 1400
Public/Private:
- Private
Key Verticals:
- Technology
Technical
Datacenter Locations:
- Third-Party: Alvaria is hosted on AWS cloud and leverages the AWS Cloud footprint.
Supported channels:
- Outbound Dialer
- Chat
- Inbound Voice
- Social Media
AI Capabilities:
- Agent Coaching (QA)
- Intelligent Virtual Assistants (IVA)
- Personality Routing
Integrations
CRM/ERP/Ticketing:
- Freshdesk
- Oracle
- Zoho
- Zendesk
Social Channels:
Productivity Apps:
- Microsoft Teams
USPs
Key differentiators:
- Data integration across Alvaria WEM suite. Leveraged by several Fortune 500 customers. Intuitive interface. Can be deployed on-premise, privately hosted, or publicly hosted. Gamification.