Compare Anywhere 365 and Cisco Webex Contact Center

HQ:

- Rotterdam, Netherlands

Employees:

- 280

Public/Private:

- Private

Key Verticals:

- Education

- Financial Services

- Government

- Technology

Datacenter Locations:

- Third Party: Anywhere365 Dialogue Cloud is hosted on Azure cloud and leverages the global Azure Cloud footprint.

Supported channels:

- Outbound Dialer

- Chat

- Email

- Inbound Voice

- Social Media

- Video

AI Capabilities:

- Intelligent Virtual Assistants (IVA)

- Real-time Sentiment Analysis

CRM/ERP/Ticketing:

- Microsoft Dynamics

- Oracle

- Salesforce

- Zoho

- Zendesk

Social Channels:

- Facebook

- Twitter

Productivity Apps:

- Microsoft Teams

Key differentiators:

- Agent UI runs within Microsoft Teams Data storage native in customer's Microsoft Tenant Runs entirely in Azure; can leverage Microsoft Power Automate for automation and Power BI for reporting Extensive global reach for delivering voice via relationship with NTT Cloud Communications and SCB Global

HQ:

- San Jose, CA

Employees:

- 76000

Public/Private:

- Public: CSCO

Key Verticals:

- Financial Services

- Healthcare

- Insurance

- Retail

Datacenter Locations:

- APAC: Hyderabad, Melbourne, Osaka, Pune, Singapore, Sydney, Tokyo EMEA: Amsterdam, Frankfurt, London LATAM: Rio De Janeiro, São Paulo NA: Calgary, Los Angeles, New York, Toronto, Vancouver Third Party: AWS

Supported channels:

- Outbound Dialer

- Chat

- Email

- Inbound Voice

- Social Media

AI Capabilities:

- Agent Coaching (QA)

- Intelligent Virtual Assistants (IVA)

- Real-time Sentiment Analysis

CRM/ERP/Ticketing:

- Salesforce

Social Channels:

- Facebook

- Twitter

Productivity Apps:

Key differentiators:

- Seamless integration with industry-leading Cisco Webex Meetings platform Webex Calling is covered by Cisco's Flex software subscription Comprehensive Workforce Optimization suite natively built into agent/supervisor interface More than 3M agents installed globally across 36,000 customers (Aug. 2022)