Compare RingCentral and Edify
RingCentral vs Edify: A comprehensive comparison of two leading tech providers in the UCaaS and CCaaS space. RingCentral offers a wide range of AI capabilities and integrations, while Edify focuses on seamless collaboration between contact center agents and other teams for better customer outcomes.
Overview
HQ:
- Belmont, CA
Employees:
- 4000
Seats in service:
- 2000000
Public/Private:
- Public: RNG
Key Verticals:
- Financial Services
- Healthcare
- Retail
Technical
Datacenter Locations:
- N/A
Supported technologies:
- Avaya
- Cisco
- Mitel
- Poly
AI Capabilities:
- Live Language Translation Note Taking & Summarization Real-Time Transcription Sentiment Analysis Additional Capabilities: Conversation Intelligence
Integrations
CRM/ERP/Ticketing:
- Microsoft Dynamics
- Zendesk
Productivity Apps:
- Google Workspace
- Microsoft Office
- Microsoft Teams
- Slack
USPs
Key differentiators:
- 30+ Data Centers worldwide; 45+ carrier peering; 200+ ISP Peering 40+ Global Office Countries with expanded International Virtual Number coverage to 100+ countries; localization for 16 languages, and service to China & India (ICB) 100+ ISV Partners; largest developer community in the cloud space - 40,000+ Developers, 30+ GLIP Integrations, 250 + RESTful APIs and Cloud Integrations 2022 Gartnerî Magic Quadrant⢠for UCaaS, 300+ pre-built integrations, Open API's, Worldwide, 99.999% uptime SLA, TLS and SRTP Data Encryption, On demand and dynamic End-to-End Encryption for RingCentral video, HIPAA, FINRA, HITRUST, and ISO 27017 and 27018
Overview
HQ:
- Santa Monica, CA
Employees:
- 100
Seats in service:
- 45000
Public/Private:
- Private
Key Verticals:
- Financial Services
- Healthcare
- Manufacturing
- Retail
Technical
Datacenter Locations:
- N/A
Supported technologies:
- Poly
- Yealink
AI Capabilities:
- Assign Action Items Live Language Translation Note Taking & Summarization Real-Time Transcription Sentiment Analysis
Integrations
CRM/ERP/Ticketing:
- Zendesk
Productivity Apps:
- Microsoft Office
USPs
Key differentiators:
- Edify's UC platform, in tandem with its flagship CCaaS solution, is built to ensure contact center agents and managers/supervisors can easily loop in back office workers, support teams, finance, customer success, and knowledge base workers to ensure positive outcomes for customers, help FCR, and reduce handle times.