Compare Lumen and RingCentral

When comparing Lumen and RingCentral for your business's technology needs, consider Lumen's UCM Cloud for Government and Cisco data center offerings, as well as RingCentral's extensive global presence and developer community. Both providers offer a range of integrations and AI capabilities, making them strong contenders for your IT solutions.

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Overview

HQ:

- Broomfield, CO

Employees:

- 29000

Seats in service:

- 171000

Public/Private:

- Public: LUMN

Key Verticals:

- Financial Services

- Government

- Healthcare

- Retail

Technical

Datacenter Locations:

- N/A

Supported technologies:

- Cisco

- Poly

AI Capabilities:

- Live Language Translation Note Taking & Summarization Real-Time Transcription Sentiment Analysis

Integrations

CRM/ERP/Ticketing:

- Microsoft Dynamics

- Zendesk

Productivity Apps:

- Google Workspace

- Microsoft Office

- Microsoft Teams

- Slack

USPs

Key differentiators:

- Lumen is also able to offer UCM Cloud for Government (UCM-G) for clients requiring FedRAMP. Offering based in the US (Cisco data centers) Versa and Cisco SD-WAN offerings Lumen enablement services for UCC Lumen takes first call for customers and triage for resolution

Overview

HQ:

- Belmont, CA

Employees:

- 4000

Seats in service:

- 2000000

Public/Private:

- Public: RNG

Key Verticals:

- Financial Services

- Healthcare

- Retail

Technical

Datacenter Locations:

- N/A

Supported technologies:

- Avaya

- Cisco

- Mitel

- Poly

AI Capabilities:

- Live Language Translation Note Taking & Summarization Real-Time Transcription Sentiment Analysis Additional Capabilities: Conversation Intelligence

Integrations

CRM/ERP/Ticketing:

- Microsoft Dynamics

- Zendesk

Productivity Apps:

- Google Workspace

- Microsoft Office

- Microsoft Teams

- Slack

USPs

Key differentiators:

- 30+ Data Centers worldwide; 45+ carrier peering; 200+ ISP Peering 40+ Global Office Countries with expanded International Virtual Number coverage to 100+ countries; localization for 16 languages, and service to China & India (ICB) 100+ ISV Partners; largest developer community in the cloud space - 40,000+ Developers, 30+ GLIP Integrations, 250 + RESTful APIs and Cloud Integrations 2022 Gartner® Magic Quadrant™ for UCaaS, 300+ pre-built integrations, Open API's, Worldwide, 99.999% uptime SLA, TLS and SRTP Data Encryption, On demand and dynamic End-to-End Encryption for RingCentral video, HIPAA, FINRA, HITRUST, and ISO 27017 and 27018

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