Unified Communications (UC) is a critical aspect of modern business operations. It is the process of integrating various communication channels, such as voice, video, and messaging, into a single platform. This integration can help businesses improve productivity, collaboration, and customer engagement. Two of the most popular UC providers are 8x8 and RingCentral. In this article, we will explore the key differences between these two providers to help you make an informed decision when choosing a UC provider.
Before delving into the specifics of 8x8 and RingCentral, it is essential to have a basic understanding of UC. This technology has become increasingly important as businesses shift towards remote work and globalisation. UC enables employees to communicate and collaborate effectively, regardless of their location. It also allows businesses to provide a seamless customer experience across multiple channels. By choosing the right UC provider, businesses can improve their operational efficiency and gain a competitive advantage in the market.
Key Takeaways
- Choosing the right UC provider is crucial for businesses to improve productivity, collaboration, and customer engagement.
- 8x8 and RingCentral are two of the most popular UC providers in the market.
- When selecting a UC provider, businesses should consider key features, pricing, customer support, and user reviews and ratings.
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Understanding Unified Communications
Unified Communications (UC) is a term used to describe a set of communication tools that integrate different modes of communication into a single platform. The goal of UC is to simplify communication and collaboration by bringing together voice, video, messaging, and other communication channels into a single application.
UC platforms are designed to improve productivity, enhance collaboration, and reduce communication costs. They allow users to communicate and collaborate with colleagues, customers, and partners from anywhere, at any time, using any device. UC platforms are particularly useful for remote workers, distributed teams, and businesses with multiple locations.
When it comes to choosing a UC provider, businesses need to consider a range of factors, such as features, reliability, security, scalability, and cost. They also need to ensure that the UC platform integrates with their existing infrastructure and business processes.
Some of the key features to look for in a UC platform include:
- Voice and video calling
- Instant messaging and presence
- Audio and video conferencing
- Screen sharing and file sharing
- Mobile and desktop applications
- Integration with other business applications
Reliability and security are also critical considerations when choosing a UC provider. Businesses need to ensure that the platform is available and accessible at all times, and that it is protected against cyber threats and data breaches.
Scalability is another important factor to consider. Businesses need to choose a UC platform that can grow and adapt to their changing needs, without requiring significant investment in new hardware or software.
Finally, cost is a key consideration for most businesses. UC platforms can vary significantly in price, depending on the features and level of service required. Businesses need to choose a UC provider that offers a cost-effective solution that meets their needs and budget.
Overview of 8x8 and RingCentral
When it comes to choosing a Unified Communications (UC) provider, two of the most popular options are 8x8 and RingCentral. Both companies offer cloud-based communication solutions that combine voice, video, messaging, and collaboration tools into a single platform.
8x8 was founded in 1987 and has since become a leading provider of cloud-based UC solutions. Their platform is designed to help businesses of all sizes communicate and collaborate more effectively. 8x8 offers a range of features, including voice and video calling, messaging, and conferencing. They also provide analytics and reporting tools to help businesses track their communication performance.
RingCentral was founded in 1999 and has quickly become a well-known name in the UC industry. Their platform is designed to help businesses streamline their communication and collaboration processes. RingCentral offers features such as voice and video calling, messaging, and file sharing. They also provide integrations with popular business tools like Salesforce and Microsoft Office.
Both 8x8 and RingCentral offer similar features, but there are some key differences to consider. For example, 8x8 offers more advanced analytics and reporting tools, while RingCentral offers more integrations with other business tools. Additionally, 8x8 has a more flexible pricing structure, while RingCentral offers more advanced call routing options.
Overall, both 8x8 and RingCentral are excellent options for businesses looking for a cloud-based UC solution. When choosing between the two, businesses should consider their specific communication needs, budget, and desired features.
Key Features to Consider
When choosing between 8x8 and RingCentral, there are several key features to consider. Below are the most important features to keep in mind when making your decision.
Reliability and Uptime
One of the most important factors to consider when choosing a UC provider is reliability and uptime. Both 8x8 and RingCentral have a reputation for providing reliable service with high uptime percentages. However, it's important to note that downtime can still occur, so it's important to choose a provider that has a solid disaster recovery plan in place.
Integration Capabilities
Another important feature to consider is integration capabilities. Both 8x8 and RingCentral offer integrations with popular business tools such as Salesforce, Microsoft Teams, and Google Workspace. However, 8x8 has a larger selection of integrations available, making it a better choice for businesses that rely heavily on third-party tools.
Scalability
Scalability is another important feature to consider when choosing a UC provider. Both 8x8 and RingCentral offer scalable solutions that can grow with your business. However, 8x8 has a slight advantage in this area, as their platform is designed to handle larger call volumes, making it a better choice for businesses with high call volume needs.
Security and Compliance
Finally, security and compliance are crucial features to consider when choosing a UC provider. Both 8x8 and RingCentral are compliant with industry standards such as HIPAA and GDPR, and both offer robust security features such as encryption and multi-factor authentication. However, RingCentral has a slight advantage in this area, as they offer more advanced security features such as data loss prevention and e-discovery.
In summary, when choosing between 8x8 and RingCentral, it's important to consider factors such as reliability and uptime, integration capabilities, scalability, and security and compliance. Both providers offer strong solutions, but the best choice for your business will depend on your specific needs and priorities.
Pricing Comparison
When comparing 8x8 and RingCentral, pricing is a crucial factor to consider. Both providers offer different pricing plans, and the cost will depend on the features required and the number of users.
8x8 Pricing
8x8 offers three pricing plans: X Series X1, X2, and X4. The X1 plan starts at £12 per user per month and includes unlimited calling within the UK, Ireland, and 14 international countries. The X2 plan starts at £20 per user per month and includes additional features such as video conferencing and call recording. The X4 plan starts at £40 per user per month and includes advanced features such as contact centre capabilities.
RingCentral Pricing
RingCentral offers four pricing plans: Essentials, Standard, Premium, and Ultimate. The Essentials plan starts at £7.99 per user per month and includes features such as unlimited calling within the UK, Ireland, and the US. The Standard plan starts at £14.99 per user per month and includes additional features such as video conferencing and team messaging. The Premium plan starts at £19.99 per user per month and includes advanced features such as automatic call recording and analytics. The Ultimate plan starts at £49.99 per user per month and includes additional features such as device status reports and unlimited storage.
Which Provider Offers Better Value for Money?
When it comes to pricing, both 8x8 and RingCentral offer competitive pricing plans, and it will depend on the specific needs of the business. However, 8x8 may be a better option for businesses that require advanced contact centre capabilities, while RingCentral may be a better option for businesses that require advanced analytics and reporting features.
It is important to note that both providers offer a free trial, which can be a great way to test the service before committing to a pricing plan.
Customer Support
When choosing a UC provider, it is important to consider the level of customer support that is available. Both RingCentral and 8x8 offer 24/7 customer support, but there are some differences in the level of support that is provided.
RingCentral offers a comprehensive support centre that includes a knowledge base, video tutorials, and community forums. Customers can also contact support via phone, email, or live chat. Additionally, RingCentral offers a dedicated account manager for larger accounts.
On the other hand, 8x8 offers a similar level of support, with a knowledge base, video tutorials, and community forums. Customers can contact support via phone, email, or live chat, but there is no dedicated account manager for larger accounts.
Overall, both RingCentral and 8x8 offer strong customer support options, with a variety of resources available to customers. However, RingCentral's dedicated account manager for larger accounts may be a valuable asset for some customers.
User Reviews and Ratings
When choosing a UC provider, it's important to consider user reviews and ratings to get a sense of the experiences of other businesses and organisations. Both 8x8 and RingCentral have a significant number of reviews and ratings available online, providing valuable insights for potential customers.
According to Gartner Peer Insights, 8x8 has an overall rating of 4.5 out of 5, based on 285 reviews. The breakdown of the ratings shows that 73% of reviewers are willing to recommend 8x8 to others. The highest-rated category is telephony, with a score of 4.4 out of 5, while mobility and applications received a score of 4.3 out of 5.
On the other hand, RingCentral has an overall rating of 4.6 out of 5, based on 1,452 reviews on G2. The breakdown of the ratings shows that 88% of reviewers are willing to recommend RingCentral to others. The highest-rated category is ease of use, with a score of 4.6 out of 5, while value for money received a score of 4.2 out of 5.
It's worth noting that both providers have a mix of positive and negative reviews, with some users reporting issues with call quality, customer support, and pricing. However, many users also praise the ease of use, flexibility, and reliability of the services.
Overall, user reviews and ratings suggest that both 8x8 and RingCentral are popular choices for businesses and organisations looking for a UC provider. However, potential customers should carefully evaluate their specific needs and priorities to determine which provider is the best fit for their organisation.
Final Thoughts
When considering a UC provider, it's important to evaluate your business needs and choose a solution that aligns with those needs. Both 8x8 and RingCentral offer robust UCaaS platforms with unique pros and cons.
RingCentral's platform is known for its ease of use and intuitive interface, making it a great choice for businesses that prioritize user experience. Additionally, RingCentral offers a wider range of integrations with third-party applications, making it a more versatile solution for businesses that rely on multiple software tools.
On the other hand, 8x8 is known for its exceptional call quality and reliability. This makes it a great choice for businesses that prioritize communication quality above all else. Additionally, 8x8 offers more advanced features such as call recording and analytics, making it a better fit for businesses that require more in-depth reporting and analysis.
When it comes to pricing, both providers offer competitive plans with similar pricing structures. However, RingCentral may be a better value for businesses that require more advanced features, as their plans include more features at similar price points to 8x8's plans.
Ultimately, the choice between 8x8 and RingCentral will depend on the unique needs of each business. By evaluating the features, pricing, and user experience of each platform, businesses can make an informed decision and choose a UC provider that best fits their needs.
Frequently Asked Questions
What are the key features of 8x8's UC solution?
8x8's UC solution offers a range of features, including voice, video, chat, and contact centre capabilities. It also includes integration with popular business tools such as Salesforce, Zendesk, and Microsoft Teams. Additionally, 8x8's solution offers advanced analytics and reporting features to help businesses track and improve their communication performance.
What are the key features of RingCentral's UC solution?
RingCentral's UC solution offers similar features to 8x8's, including voice, video, chat, and contact centre capabilities. It also includes integration with popular business tools such as Google Workspace, Microsoft Office 365, and Salesforce. RingCentral's solution also offers advanced security features, including encryption and multi-factor authentication.
How does 8x8's pricing structure compare to RingCentral's?
8x8 and RingCentral both offer a range of pricing plans to suit businesses of different sizes and needs. However, the pricing structures differ between the two providers. 8x8's plans are based on the number of users, while RingCentral's plans are based on the number of features required. It is recommended that businesses compare the pricing plans of both providers to determine which is the best fit for their needs.
What level of customer support can I expect from 8x8 and RingCentral?
Both 8x8 and RingCentral offer comprehensive customer support, including phone, email, and chat support. Additionally, both providers offer online resources such as knowledge bases and user forums. However, it is worth noting that some customers have reported issues with the quality of support from both providers.
What are the pros and cons of 8x8 and RingCentral?
8x8's solution offers advanced analytics and reporting features, as well as integration with popular business tools. However, some customers have reported issues with call quality and customer support. RingCentral's solution offers advanced security features and integration with popular business tools, but some customers have reported issues with the pricing structure and customer support.
What are the differences between 8x8 and RingCentral's video conferencing capabilities?
Both 8x8 and RingCentral offer video conferencing capabilities as part of their UC solutions. However, there are some differences between the two providers. 8x8's solution offers HD video and screen sharing, while RingCentral's solution offers virtual backgrounds and custom layouts. Businesses should compare the video conferencing capabilities of both providers to determine which is the best fit for their needs.
